GDPR Deadline approaching fast ...
From May 25th 2018 onward, companies face fines of the greater of 20 Million Euros or 4% of global revenue if they are out of compliance...
Crypto-currency on Main Street ....
Japan has a very high percentage of cash transactions - 62% by value, compared with 34% in the USA and 50% in China (source The...
Driverless Car Crash ...
Less than 2 hrs after being deployed on a half mile circuit in Las Vegas, a driverless car was involved in an accident with a reversing...
The Monkeys and the Firehose
There is an old consultant's story which bears repeating. It relates to hidden obstacles to change, and goes something like this ........
What You Really, Really Want?
Harvard marketing professor Theodore Levitt famously told his students “People don’t want to buy a quarter inch drill. They want a...
Customer Estrangement
All of us have pretty clear perspectives on web sites we like and go back to regularly – and set the “standard” by which we judge other...
The Dissenting Voice
Are you doing enough to harness the value of dissent? In an article published in 1952 in Fortune magazine, William H Whyte Jr coined the...
The Price of Loyalty?
The average US household belongs to an amazing 23 loyalty programs - and the numbers are increasing. So, can we assume there is a...
The Future of SEO/SEM?
A thriving industry segment has grown up around SEO/SEM and getting your brand name at the top of the Google results page (paid or...
Gas Guzzling Goes Gourmet ...
With more fuel efficient cars requiring fewer fill-ups; declining cigarette revenues and a growing preference among millennials for...
